Grr.

Aetna "member services" rep, I hate you.
Calling me "sir" when you've asked me to spell my name, a GIRLS name, is absurd.
Further, when I correct you and say that "I'm a Ma'am", that does NOT mean you can say "I called you sir!"
And then yelling at me for a half-hour, telling me blatent lies, and then refusing to transfer me to other people...
Finally, after fighting back tears, she finally gets bored with torturing me, and I got transferred to someone in Pharmacy.
He was SO sweet and kind and I knew where he was working, I'd go and give him a huge hug!
He asked member services all the questions I didn't get answered before, was trying to figure out ways to help me...
and he found out I can out myself to Aetna and not get my coverage terminated! And maybe get some of my medications covered!
I spent a half-hour on the phone with member services, and got no answers.
I spent an hour and a half on the phone with sweet pharmacy guy, and got all the answers i wanted, and more besides!